DocLegal.AI Credit Usage and Cancellation Policy

By using DocLegal.AI, you agree to the terms and conditions of this Credit Usage and Cancellation Policy.

Credit Usage and Token Limit

• 1 Credit = 1 New Document Generation or 1 Document Review: Each credit allows you to generate a new document or review an existing one.
• Up to 50,000 Tokens Per Credit: Each credit has a maximum limit of 50,000 tokens. If a document generation or review requires more than 50,000 tokens, additional credits will be needed.
• Non-Transferable Tokens: Unused tokens from a specific document cannot be transferred to another document.

Unused Credits

• Roll Over: Unused credits will automatically roll over to the next billing cycle, ensuring that you never lose out on credits you’ve paid for.
• Max Credits Accumulation: You can accumulate up to a maximum of 100 credits. Once this limit is reached, additional credits will not be added until your number of credits drops below 100.

Credit Expiry and Cancellation Policy

• Active Subscription: As long as your subscription remains active, your credits will not expire, although they are capped at 100 credits.
• Canceled Subscription: If you choose to cancel your subscription, your existing credits will remain valid until the end of your current billing period. After the billing period ends, any remaining credits will expire and will no longer be available for use.
• Cancel Anytime: You can cancel your subscription at any time. However, please note that we do not offer refunds for unused credits.

Frequently Asked Questions:

1. What is the credit system in DocLegal.AI?
   Each credit lets you either create a new document or review an existing one, with up to 50,000 tokens included per credit. If you need more tokens for your document, additional credits will be required or you can download the document as is.
2. How many tokens can I use per credit?
   Each credit permits the use of up to 50,000 tokens. If your document requires more than 50,000 tokens, additional credits will be required.
3. Do unused credits roll over to the next month?
   Yes, any unused credits will automatically roll over to the next billing cycle. This means you won’t lose credits you haven’t used.
4. Is there a limit to how many credits I can accumulate?
   Yes, you can accumulate up to 100 credits. Once you reach this limit, additional credits will not be added until your balance falls below 100 credits.
5. What happens to my credits if I cancel my subscription?
   If you cancel your subscription, your existing credits will remain valid until the end of your current billing period. After that, any remaining credits will expire.
6. Can I cancel my subscription at any time?
   Yes, you can cancel your subscription at any time. However, please note that we do not offer refunds for unused credits or the remaining time in your billing period after cancellation.
7. Do my credits expire if I keep my subscription active?
   No, as long as your subscription remains active, your credits will not expire. However, they are capped at a maximum of 100 credits.
8. Is there a refund policy for the purchased plan?
   No, we do not offer refunds for purchased plans or credits. Once a plan is purchased or credits are bought, they are non-refundable.
9. Is there a refund policy for unused credits?
   No, we do not offer refunds for unused credits. Once purchased, credits are non-refundable.
10. What happens if my document exceeds the 50,000 token limit?
    If your document exceeds 50,000 tokens, additional credits will be required to complete the document generation or you can download the document as is. Each additional 50,000 tokens will consume another credit.
11. How can I check my credit balance?
    You can check your credit balance in your account dashboard on the DocLegal.AI platform. This will show your current balance and any credits set to roll over.

If you have any other questions or need further assistance, please contact our support team.